Reliable Customer Support Teams Delivering Fast, Friendly, and Consistent Service

Customer service support typically includes handling inbound and outbound calls, live chat, email queries, ticketing systems, returns and refunds, technical assistance, and general customer experience management across multiple channels.

If you're scaling, launching in new regions, experiencing high support volumes, or need 24/7 coverage, outsourcing helps maintain consistent service without straining internal resources. It also brings specialized support experience from day one.

We support all major communication channels including voice (inbound/outbound), email, live chat, SMS, and social media DMs. You can choose the combination that works best for your customers and business model.

Yes. We create scripts, SOPs, and knowledge bases aligned with your tone of voice, values, and escalation procedures. Every customer interaction reflects your brand standards and service expectations.

We use quality assurance checklists, performance metrics, call recordings, chat reviews, and regular training to ensure your customers receive professional, empathetic, and solution-focused support every time.

Absolutely. We provide regular reporting on tickets handled, response times, resolution rates, CSAT scores, and customer feedback. You’ll have transparency into team performance and customer sentiment.

Yes. We integrate seamlessly with platforms like Zendesk, Freshdesk, HubSpot, Salesforce, Intercom, Gorgias, and more—ensuring all support activity is centralized and logged in your existing systems.

We follow strict data privacy protocols, including role-based access, GDPR/CCPA compliance, and encrypted communication. Our support agents work within secure environments and adhere to your data handling policies.

Yes. With product training, we can provide Tier 1 and Tier 2 technical support, helpdesk services, and in-depth troubleshooting. We ensure agents are trained on your specific workflows, platforms, or hardware.

We offer 24/7 support, or we can align to your specific business hours and target regions—whether it’s US, UK, APAC, or multi-region. We adjust staffing levels based on your customer volume trends.

Yes. We offer multilingual support services, depending on the languages your customer base needs. This includes native and fluent speakers to handle both voice and written communication.

Definitely. We can start small and expand the team as your business grows, new channels are introduced, or seasonal spikes occur. Scaling is built into our engagement model.

Depending on the scope and complexity, setup and onboarding typically take 2–4 weeks. This includes knowledge transfer, SOP development, agent onboarding, and system integration.

We track KPIs like first response time, resolution rate, average handling time, and CSAT/NPS, conduct regular reviews, and continuously optimize scripts, workflows, and training based on real-world data.

Mobikasa focuses on customer-centric, brand-aligned support, not just ticket resolution. Our teams are trained to be true brand ambassadors—offering flexibility, integration capabilities, and domain-specific expertise that go beyond standard BPO models.

Reach out for a quick discovery call. We’ll understand your customer journey, support volume, and tooling, then propose a phased rollout—whether it's full-service support or augmenting your in-house team.